ServerMonkey.com LLC (which shall include our affiliated companies, collectively, “ServerMonkey.com”, “we” or “our”) recognizes your need for privacy protection and has implemented this Privacy and Cookies Policy (“Policy”) to demonstrate our commitment to fair information practices and the protection of privacy. This Policy sets out the basis on which we process your personal data when you purchase our products (“Products”) or when you sell products to us or when you access our sites, platforms, or web or mobile applications (“Site/Applications”), interact with us, including when you submit a form or customer or supplier application, or use our services (“Services”).
In the context of this Policy, personal data means any information through which we can identify you (“Personal Data”) when you purchase our Products, or when you sell products to us, access our Site/Applications, interact with us, or use our Services. We may collect the following Personal Data:
Information collected automatically. Technical information, including unique identifiers tied to your browser, IP address, domain service, type of computer and type of web browser are automatically collected when you access our Site/Applications. We also may collect device specific information (such as your hardware model, operating system version, unique device indicators, and mobile network information including phone number). Such information may be collected by using cookies, web beacons and similar technologies on our Site/Applications. For more information on this, please see “More on Cookies”;
Information regarding your use of our Site/Applications and Services. This includes data regarding the pages you visit;
Your contact details. Your name, email address, phone number, and such similar contact details of contact persons within your organization or with third parties provided in the context of a customer or supplier application, (digital) signature, any requests or comments and any other data you may voluntarily provide to us when, for example, you register to receive additional information regarding our Products and Services, request a quotation, send us a question, participate in surveys, sweepstakes or other promotional activities, subscribe to newsletters, promotional materials, or apply for a job.
Your communication data. Your requests, any concerns you may have and any other data that we receive if we communicate with you by telephone, via e-mail, social media or other electronic means.
Your reviews. The opinions, experiences, preferences and interests, and Product or event reviews that you publish on our Site/Applications or share with us online or through social media.
Information collected from other sources. We may also receive information about you from other sources and add it to our account information for you (such as credit history information from credit bureaus and bank confirmations to prevent fraud).
For the performance of our agreement with you: In order to carry out our obligations arising from any contracts entered into between you and us, and to provide you with the information and services that you request, including handling your requests, inquiries or complaints. When you order Products or request Services or when you sell products to us, we process this data to manage and handle your purchases and requests.
ServerMonkey.com collects and uses your Personal Data for the purposes below and on a lawful basis. Please know that insofar we already hold information about you, we may use that information for the same purposes.
For our legitimate commercial interests: We may use your Personal Data (both on aggregated and on individual basis), such as your contact details, your account and electronic identification data for the purpose of advertising our Products and Services, making contact with you for marketing or other commercial purposes if you are an existing customer. Your Personal Data may also be used for analyzing and improving the quality of our Products and Services and to better understand you as a customer so that we can offer a better user experience. This enables us to create personal profiles and to assess what may interest you, to measure or understand the effectiveness of our marketing and to deliver relevant advertising.
Personal Data may also be used for our other legitimate commercial interests, such as to generate aggregated statistics about the users of our Products, Site/Applications and Services; to assist in security and fraud prevention; to administer our Site/Applications and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to facilitate our business operations, to operate company policies and procedures; to enable us to make corporate transactions, such as any acquisition, reorganization, transfer of ServerMonkey.com’s assets or businesses or similar event; or for other legitimate business purposes permitted by applicable law.
To comply with our legal obligations: Your Personal Data can be used to maintain appropriate business records, to comply with lawful requests by public authorities and to comply with applicable laws and regulations or as otherwise required by law
Our privacy practices are aligned with the requirements of the General Data Protection Regulation (GDPR).
Subject to the conditions set forth in the applicable law, you have the right to request, review, correct, update, suppress, restrict or delete Personal Data that you have provided to us or if you would like to request to receive an electronic copy of such personal data for purposes of transmitting it to another company, by emailing privacy@servermonkey.com specifying your request. We will respond to your request consistent with applicable law.
In your request, please tell us what Personal Data you would like to have changed, whether you would like to have it suppressed from our database, or otherwise let us know what limitations you would like to put on our use of it. We will try to comply with your request as soon as reasonably practicable.
Please note that we may need to retain certain Personal Data for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion.
In the event your personal data is processed on the basis of your consent, you can withdraw consent at any time by emailing privacy@servermonkey.com specifying your request, without affecting the lawfulness of processing based on consent before its withdrawal.
On our side, we have implemented reasonable security measures at our facilities and on our servers to protect against loss, misuse, or alteration of information collected. Except as otherwise provided in this Policy, we will keep all Personal Data private and will not share it with third parties, unless such disclosure (1) is necessary to conform with applicable law, government orders, court orders or legal process served on ServerMonkey.com; (2) serves our legitimate commercial interests, in which case we may disclose to business partners, suppliers (such as IT service providers) and sub-contractors for the performance of any contract we enter into with them or to provide services on our behalf and (3) is necessary to protect our rights, the users of the Site/Applications or the public. This includes exchanging information with other companies and organizations for fraud and credit risk protection. As we continue to develop our business, we might sell or buy business units, which may require the transfer of customer information as business assets. If you have any questions about the security on our Site/Applications, you can send an email to privacy@servermonkey.com.
You can always review and update your information by signing into your account. If you do not have an account and your personal information has changed, please email us privacy@servermonkey.com. If you wish to opt out of specific email communications from us or request an overall opt out of both mail and email communications (with exception of account status and related issues) email us at privacy@servermonkey.com.
Personal Data on our server or in our archives is kept for as long as necessary to satisfy the purpose for which they were collected, in accordance with our general data retention policy or as required by law. In some cases, information posted may stay in the public domain indefinitely.
The table below lists the cookies we collect and what information they store. By using the Site you agree that we can place cookies on your device. If you want to remove existing cookies from your device or block future cookies, you can do so by using your browser option. Please note that deleting or blocking cookies can impact your user experience on the Site/Applications as certain portions of the Site/Application may no longer work. If you have any questions, please submit your request through privacy@servermonkey.com.
Necessary cookies are absolutely essential for the Site to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
| Cookie Name | Lifetime | Cookie Description |
|---|---|---|
| PHPSESSID | 1 hour | Your session ID on the server. |
| private_content_version | 10 years | Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server. |
| persistent_shopping_cart | 1 year | Stores the key (ID) of persistent cart to make it possible to restore the cart for an anonymous shopper. |
| form_key | 1 day | A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF). |
| store | 1 year | Tracks the specific store view / locale selected by the shopper. |
| previously_viewed_store | 1 year | Used by the store switcher utility to track the active store and redirect there. |
| login_redirect | 1 hour | Preserves the destination page the customer was navigating to before being directed to log in. |
| mage-messages | 1 hour | Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages. The message is deleted from the cookie after it is shown to the shopper. |
| mage-cache-storage | 1 hour | Local storage of visitor-specific content that enables e-commerce functions. |
| mage-cache-storage-section-invalidation | 1 hour | Forces local storage of specific content sections that should be invalidated. |
| mage-cache-sessid | 1 hour | The value of this cookie triggers the cleanup of local cache storage. When the cookie is removed by the backend application, the Admin cleans up local storage, and sets the cookie value to true. |
| product_data_storage | 1 hour | Stores configuration for product data related to Recently Viewed / Compared Products. |
| user_allowed_save_cookie | 1 hour | Indicates if the shopper allows cookies to be saved. |
| mage-translation-storage | 1 hour | Stores translated content when requested by the shopper. |
| mage-translation-file-version | 1 hour | Stores the file version of translated content. |
| section_data_ids | 1 hour | Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc. |
| AnalyticsSyncHistory | 1 month | Used to store information about the time a sync with the lms_analytics cookie took place for users in the Designated Countries |
| li_gc | 6 months | Used to store guest consent to the use of cookies for non-essential purposes |
| __cf_bm | 30 minutes | This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. |
| SnapABugUserAlias | 1 year | Stores a unique ID string for each chat-box session. This allows the website-support to see previous issues and reconnect with the previous supporter. |
| _cfuvid | Current session | This cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators. |
| amcookie_allowed | 1 year | Used to track cookie acceptance on the website. |
| amcookie_disallowed | 1 year | Used to track cookie acceptance on the website. |
| amcookie_policy_restriction | 10 seconds | Used to track cookie acceptance on the website. |
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
| Cookie Name | Lifetime | Cookie Description |
|---|---|---|
| recently_viewed_product | 16 minutes | Stores product IDs of recently viewed products for easy navigation. |
| recently_viewed_product_previous | 16 minutes | Stores product IDs of recently previously viewed products for easy navigation. |
| recently_compared_product | 16 minutes | Stores product IDs of recently compared products. |
| recently_compared_product_previous | 16 minutes | Stores product IDs of previously compared products for easy navigation. |
| SnapABugRef | 2 hours | This cookie name is associated with live chat software from SnapEngage. The cookie records the landing page and origin of a visitor. |
| SnapABugHistory | 1 year | This cookie name is associated with live chat software from SnapEngage. This cookie identifies a visitor to enable a history of engagement to be recorded. |
| SnapABugVisit | current session | This cookie name is associated with live chat software from SnapEngage. This cookie identifies a new user session. |
| li_sugr | 3 months | Used to make a probabilistic match of a user's identity outside the Designated Countries |
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
| Cookie Name | Lifetime | Cookie Description |
|---|---|---|
| _ga | 2 years | This cookie is used to distinguish users on your website. It calculates visitor, session, and campaign data and keeps track of site usage for the site’s analytics report. It has a default expiration time of two years. |
| _gid | 1 day | This cookie is used to distinguish users on your website. It is used to store information on how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected includes the number of visitors, their source, and the pages visited. It has a default expiration time of 24 hours. |
| _gcl_au | 2 months | Stores and tracks conversions. |
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
| Cookie Name | Lifetime | Cookie Description |
|---|---|---|
| pixel | 1 year | These cookies are essential for Yotpo’s measurements. They are used to create better recommendations to optimise content available for users. |
| yotpo_pixel | 9 hours | These cookies are essential for Yotpo’s measurements. They are used to create better recommendations to optimise content available for users. |
| calltrk_fcid | 1 year | This cookie is necessary for the call-tracking functionality used by the website operator – The cookie sets an ID for the specific user, which allows the website's support team to recognize the user when calling their support, as well as seeing the user’s navigation on the website. |
| calltrk_landing | 1 year | This cookie is necessary for the call-tracking functionality used by the website operator – The cookie sets an ID for the specific user, which allows the website's support team to recognize the user when calling their support, as well as seeing the user’s navigation on the website. |
| calltrk_referrer | 1 year | This cookie is necessary for the call-tracking functionality used by the website operator – The cookie sets an ID for the specific user, which allows the website's support team to recognize the user when calling their support, as well as seeing the user’s navigation on the website. |
| calltrk_session_id | 1 year | This cookie is necessary for the call-tracking functionality used by the website operator – The cookie sets an ID for the specific user, which allows the website's support team to recognize the user when calling their support, as well as seeing the user’s navigation on the website. |
| hubspotutk | 6 months | This cookie keeps track of a visitor's identity. It is passed to HubSpot on form submission and used when deduplicating contacts. It contains an opaque GUID to represent the current visitor. |
| __hssrc | Session | HubSpot statistics. |
| __hstc | 1 year | Stores time of visit for HubSpot analytics. |
| __utmzz | 6 months | Store info about how the visitor came to the site. Google Analytics. |
| __utmzzses | Session | Store info about how the visitor came to the site. Google Analytics. |
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
| Cookie Name | Lifetime | Cookie Description |
|---|---|---|
| lidc | 1 day | This is a Microsoft MSN 1st party cookie that ensures the proper functioning of this website. |
| bcookie | 1 year | This is a Microsoft MSN 1st party cookie that ensures the proper functioning of this website. |
| UserMatchHistory | 1 month | This cookie is used to track visitors so that more relevant ads can be presented based on the visitor's preferences. |
| bscookie | 1 year | Used by the social networking service, LinkedIn, for tracking the use of embedded services. |
| cb | 1 year | This cookie may be set through our site by our advertising partners. It may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. |
| chs | 1 year | This is an advertising cookie from Clickagy. Clickagy collects precise third-party data, translating it into actionable audiences based entirely on observed user behavior. |
| __qca | 5 years | Stores and tracks audience reach by QuantCast. |
The Site/Applications may contain links to other websites. Please check such third-party websites for their terms of use, privacy and cookies statement before using such third-party site and/or program. We are not responsible for the privacy policies or the content of such websites. We may also make chat rooms, forums, message boards, and news group available to you. Any information that is disclosed in these areas becomes public information. We have no control over its use and you should exercise caution when deciding to disclose your personal information.
THE SITE/APPLICATIONS AND THEIR CONTENTS ARE PROVIDED “AS IS” AND WE EXCLUDE TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW ANY WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE.
Except as otherwise required by law, neither ServerMonkey.com nor its directors, employees, content providers, affiliates or other representatives will be liable for damages of any kind (including, without limitation, lost profits, direct, indirect, compensatory, consequential, exemplary, special, incidental or punitive damages) arising out of your use of or your inability to use the Site or the contents of the Site whether or not ServerMonkey.com has been advised of the possibility of such damages.
We use reasonable efforts to ensure the accuracy, correctness and reliability of the contents on the Site/Applications, but make no representations or warranties as to the accuracy, correctness or reliability.
From time to time, we may need to add to, change, update or modify the Privacy and Cookies Policy. These changes will be effective upon posting on the Site without prior notice to or consent from you. If changes are material, however, a more prominent notice will be made on our Site. If you have any questions about our privacy policy and practices, please email us at privacy@servermonkey.com or write to us at the following address:
ServerMonkey.com LLC
Attention: Legal Department – Privacy
5306 Hollister
Houston, Texas 77040
By using the Site/Applications, you agree to this Policy.
Effective March 2023