New and unopened items may be returned within 30 days of delivery, with limited exceptions. Confirmed returns are usually processed within four weeks of ServerMonkey.com’s receipt of the returned item (to cover transit and processing time).
If you need to return an item, simply download, complete, and send back the RMA Form below. A 15% restocking charge may be charged for returns of non-defective items. You will receive email confirmation when your request has been verified and processed.
(requires Adobe Acrobat Reader)ServerMonkey.com can ship to virtually any address in the world. Due to U.S. Export laws, however, certain restrictions may apply. Certain products may also be ineligible for international shipping. All shipments originate from Houston, TX USA.
| Shipping Methods |
USA & Canada International Customer Provided Shipping Account We offer blind shipping as an option for orders. Please contact orders@servermonkey.com with your order number to request blind shipping. Note: we must be notified prior to shipment pickup by your selected shipping carrier. |
| Order Processing Time |
Parts & Upgrades Build-to-Order Servers and Workstations Certain products require additional information before processing your order. A representative will be in contact with you following a qualifying order. |
| Pricing | Shipping Prices Explained In pursuit of keeping our prices as low as possible we do not charge additional handling fees on top of standard rates provided by the shipping carriers. Rates are provided immediately via direct online connections to the carriers. The shipping price is not based on the cost or value of the product. Shipping prices are based on the weight of the product you are ordering, rounded to the next full pound, and the location it is traveling to. Item weight information can be found on the item detail page of each product. |
| Standard / Ground | Shipping time: 2-7 business days Order processing time: 0-3 business days Delivery time after order is placed: 2-10 business days Excludes weekends, holidays or weather delays. |
| 3 Business Days | Shipping time: 3 business days Order processing time: 0-3 business days Delivery time after order is placed: 3-6 business days Excludes weekends, holidays or weather delays. |
| 2 Business Days | Shipping time: 2 business days Order processing time: 0-3 business days Delivery time after order is placed: 2-5 business days Excludes weekends, holidays or weather delays. |
| Overnight / Next Business Day | Shipping time: 1 business day Order processing time: 0-3 business days Delivery time after order is placed: 1-4 business days Excludes weekends, holidays or weather delays. |
| Freight | Shipping time: 2-7 business days Order processing time: 0-3 business days Delivery time after order is placed: 3-10 business days Excludes weekends, holidays or weather delays. Note: You must be able to receive pallets for freight delivery. If any special services are required, such as a truck with a lift-gate or pallet jack, there will be an additional charge. |
ServerMonkey.com can ship to most countries around the world. All import duties, taxes, entry documentation and permission on international orders are the responsibility of the customer.
Note that India and Brazil restrict importation of some types and quantities of products so we are unable to process shipments to these countries online. Other countries, such as Iran and North Korea, are embargoed by the U.S. Government; no orders can be accepted.
Specific questions on import/export should be directed to our Customer Service team at 713-827-0791 or Toll-free at 1-855-893-1394 or via email at support@servermonkey.com.
| Economy | Shipping time: 4-6 business days Order processing time: 0-3 business days Delivery time after order is placed: 5-9 business days Excludes weekends, holidays or weather delays. |
| Priority | Shipping time: 1-3 business days Order processing time: 0-3 business days Delivery time after order is placed: 2-6 business days Excludes weekends, holidays or weather delays. |
| Freight | Shipping time: 4-6 business days Order processing time: 0-3 business days Delivery time after order is placed: 5-9 business days Excludes weekends, holidays or weather delays. Note: You must be able to receive pallets for freight delivery. If any special services are required, such as a truck with a lift-gate or pallet jack, there will be an additional charge. |