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TekShield
What is TekShield?
ServerMonkey's maintenance services program is designed to help you easily manage your IT equipment, protect your hardware, and get support when you need it. TekShield saves you money on services and support while safeguarding your IT assets.
We offer convenient and customized solutions for managing your IT assets. Our flexible program offers 24x7 support to most locations worldwide while saving you up to 80% compared to programs provided by major original equipment manufacturers like Cisco, Dell, or HP.
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Virtual Support
Technical Assistance Center
24x7x365 Expert-Only Support
Chat, email, phone, TeamView
Software Support Only
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Standard
Technical Assistance Center
Software Support plus
Hardware Replacement by
10 a.m. next business day
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Premium
Technical Assistance Center
Software Support plus
Hardware Resolution
within 4 hours
TekShield is Cost-Effective
Support Service Features | OEM | TekShield |
---|---|---|
24 x 7 x 365 Expert-Only Technical Assistance Center | ✓ | ✓ |
Break-Fix Solutions and Software Updates | ✓ | ✓ |
EOL Software and Hardware Support | x | ✓ |
Pre-Owned Hardware Support | x | ✓ |
Phone, Email, Teamviewer Remote Support Options | ✓ | ✓ |
Price Advantage | x | ✓ |